New Computer Setup

​

Set up newly purchased computer (includes monitor, keyboard, mouse and speakers), install up to two (2) software applications, connect up to two (2) existing wired peripheral devices (including printer, scanner, webcam), Transfer of up to 10GB of data files, connect to existing internet connection, configure existing email account , basic overview of new computer

 

Basic Computer Setup

​

Set up newly purchased computer (includes monitor, keyboard, mouse and speakers), install 1 software application, connect 1 existing wired peripheral devices (i.e. printer, scanner, webcam), connect to existing internet connection, configure existing email account

 

Network Printer Setup

​

Setup and configure one (1) newly purchased wired/wireless printer/scanner on an existing network, connect up to two (2) workstations, demonstrate basic device features, print test page, neatly dress wires, ensure all features are operating to maximum performance

 

Wireless Network Setup

​

Install newly purchased wireless router, enable existing internet connection, connect up to two (2) existing PC’s or devices, setup file and printer sharing on the included PC’s or devices, map network drive, enable standard encryption & security features

 

Hardware Installation

​

Install and configure up to two (2) computer components (examples: graphics card, memory upgrade, external/internal hard drive, optical drive, digital camera, music player, non-networked printer or scanner)

 

 

Operating System Install

​

Install new customer-provided Operating System software on existing PC, All-In-One or Laptop. Install any critical updates, service packs or driver updates. Connect up to two (2) existing wired peripheral devices (including printer, scanner, webcam). Enable existing internet connection. Boot up and ensure system is functional.

 

Software Diagnostic and Repair

​

Perform diagnostics on an existing PC to determine software problem. Repair software issues and conflicts. Remove viruses, malware and spyware. Customer is responsible for having current Anti-Virus/Anti-Spyware application or have it residing on their computer Optimize and tune PC to increase performance.

 

Software Suite Installation

​

Install and configure new, unopened licensed software suite application (MS Office, Quickbooks, etc.) on an existing PC. Verify compatibility with current software on one (1) PC. Convert, update and resolve configuration issues. Verify functionality.

 

Computer Backup/Data Transfer

​

Transfer data from computer to customer-supplied storage location, including*: cloud storage service, internal or external hard drive, or network-attached storage. - OR - Backup data from computer to customer-supplied storage location, including*: cloud backup service, internal or external hard drive, or network-attached storage.*High speed connection required for any cloud backup / transfer. Provider will depart upon successfully configuring & initiating the backup process.